Custom Delivery Solutions for Big & Bulky Shipments

NXTPoint Logistics’ commitment to a people-powered, customer-driven approach is evident in the quality of service we provide to shippers of furniture and large, bulky items such as appliances, exercise equipment and electronics. Due to their size and often fragile materials, these items must be handled with the most expert level of care to prevent damage to the items themselves and the areas where they are delivered.

Thanks to Suddath, our parent company, we are proud to offer more than a century of expertise in moving big, bulky goods with precision, care, speed and flexibility. We understand the challenges that these types of shipments can present, and we also know the importance of proper handling techniques to ensure these orders are delivered on time, in full — on the very first attempt. Whether you are a manufacturer, retailer or e-commerce company, our custom solutions can ensure that your goods arrive safely, on time and in perfect condition.

Our services for this sector include:

• White-glove delivery: Deliveries can be made in the customer’s room of choice. Our two-person white glove delivery teams are skilled and experienced in creating exceptional delivery experiences for your customers, ensuring that the entire interaction reflects positively upon your brand.
• Value-added services: Beyond delivery, we offer a number of additional services to round out the customer experience, including installation, basic and complex assembly, haul-away of old items, touch-up kits for wooden and upholstered items, prior inspection in our warehouse for quality control, and deluxing to ensure items arrive in perfect shape to minimize returns.
• Fit surveys: For items delivered in large cities where space constraints may prevent barriers to entry, we offer pre-delivery fit surveys or inspections of the area in case special equipment will be required in order to ensure the delivery made on time and in full on the first attempt.
• Photo audits: On the morning of the delivery, we can provide photos of staff, equipment and more to ensure compliance with attire and delivery requirements.
• End-to-end visibility: Our proprietary Synoptic technology provides full visibility for our partners and their customers for added assurance that shipments will remain on track. However, when our partners need to utilize their own required platforms, we are able to accommodate those circumstances as well to provide full visibility throughout the lifecycle of the shipment.
• Exception management: While we always work hard to ensure deliveries are seamless on the first attempt, situations may arise that are beyond anyone’s control. That’s why we offer a dedicated support team for exception management to help resolve issues quickly if they do occur.
• Reverse logistics – For incorrect or damaged shipments, NXTPoint provides environmentally-friendly disposal and offers repackaging for any items that may be repurposed. We can also hold inventory in one of our warehouses to save costs rather than shipping the product back to the retailer or manufacturer.

With more than 35 warehouse locations nationwide, 3.5 million square feet of warehousing space and over 2 million products successfully delivered each, NXTPoint is trusted by prestigious global brands to meet the highest standards for home delivery. Reach out to our team to see how our people-powered, customer-driven approach to furniture delivery can elevate the supply chain experience for your company and your customers.