Custom Delivery Solutions for Big & Bulky Shipments
NXTPoint Logistics’ commitment to a people-powered, customer-driven approach is evident in the quality of service we provide to shippers of furniture and large, bulky items such as appliances, exercise equipment and electronics. Due to their size and often fragile materials, these items must be handled with the most expert level of care to prevent damage to the items themselves and the areas where they are delivered.
Thanks to Suddath, our parent company, we are proud to offer more than a century of expertise in moving big, bulky goods with precision, care, speed and flexibility. We understand the challenges that these types of shipments can present, and we also know the importance of proper handling techniques to ensure these orders are delivered on time, in full — on the very first attempt. Whether you are a manufacturer, retailer or e-commerce company, our custom solutions can ensure that your goods arrive safely, on time and in perfect condition.
Our services for this sector include:
- White-glove delivery: Deliveries can be made in the customer’s room of choice. Our two-person white glove delivery teams are skilled and experienced in creating exceptional delivery experiences for your customers, ensuring that the entire interaction reflects positively upon your brand.
- Value-added services: Beyond delivery, we offer a number of additional services to round out the customer experience, including installation, basic and complex assembly, haul-away of old items, touch-up kits for wooden and upholstered items, prior inspection in our warehouse for quality control, and deluxing to ensure items arrive in perfect shape to minimize returns.
- Fit surveys: For items delivered in large cities where space constraints may prevent barriers to entry, we offer pre-delivery fit surveys or inspections of the area in case special equipment will be required in order to ensure the delivery made on time and in full on the first attempt.
- Photo audits: On the morning of the delivery, we can provide photos of staff, equipment and more to ensure compliance with attire and delivery requirements.
- End-to-end visibility: Our proprietary Synoptic technology provides full visibility for our partners and their customers for added assurance that shipments will remain on track. However, when our partners need to utilize their own required platforms, we are able to accommodate those circumstances as well to provide full visibility throughout the lifecycle of the shipment.
- Exception management: While we always work hard to ensure deliveries are seamless on the first attempt, situations may arise that are beyond anyone’s control. That’s why we offer a dedicated support team for exception management to help resolve issues quickly if they do occur.
- Reverse logistics – For incorrect or damaged shipments, NXTPoint provides environmentally-friendly disposal and offers repackaging for any items that may be repurposed. We can also hold inventory in one of our warehouses to save costs rather than shipping the product back to the retailer or manufacturer.
With more than 35 warehouse locations nationwide, 3.5 million square feet of warehousing space and over 2 million products successfully delivered each, NXTPoint is trusted by prestigious global brands to meet the highest standards for home delivery. Reach out to our team to see how our people-powered, customer-driven approach to furniture delivery can elevate the supply chain experience for your company and your customers.
Furniture: Big & Bulky FAQs
As the name implies, last-mile deliveries encompass the final stretch along which furniture is transported to its final destination. As an example of how it works at NXTPoint Logistics, let’s say that we received orders for certain furniture items in our distribution facilities. We’ll promptly ensure that the correct items are picked and packed to be accurately shipped to the end receiver. Then, our experts will transport the big and bulky items to the proper destination along an optimal route for the most efficient, cost-effective last-mile furniture delivery.
We use today’s best technology to provide full visibility through the final mile and to track and record successful deliveries. When unanticipated situations occur (e.g., weather, congested traffic or other delays), our last-mile furniture delivery experts leverage this robust technology to track deliveries and efficiently resolve issues.
Final-mile or last-mile delivery providers are specialized logistics professionals who manage the intricacies of this last leg of a supply chain. Although a last-mile furniture delivery may only encompass a small percentage of the supply chain, distance-wise, it can be the most difficult from the manufacturer or logistic provider’s point of view; from a customer’s perspective, it’s the most important part. The quality of the final-mile service will resonate in customers’ minds, and smooth deliveries of big, bulky furniture come with challenges that only true experts — like NXTPoint Logistics — can seamlessly manage.
Because we recognize that our clients need a wide range of last-mile furniture delivery services, we offer a robust selection:
- White glove delivery: Besides transporting your company’s big and bulky furniture with finesse and care and true concierge treatment, we also offer inspection, assembly, deluxing and furniture repair services, along with removals, swaps, exception management and more.
- Room-of-choice delivery: With this type of last-mile furniture delivery, your customers instruct our skilled teams about the room in which we should place the furniture.
- Threshold delivery: We’ll place the delivered furniture in a dry, secure area to protect the pieces from theft, weather and damage.
- To-the-door delivery: Our technology provides real-time insights and data about delivery status.
- Reverse logistics: Our expert team will streamline complex reverse logistics processes for big and bulky furniture, including haul-away services, environmentally friendly disposals, repacking furniture for repurposing and more.
- Exception management: The reality is that bad weather, holidays, customs issues and missing/damaged labels can cause delivery delays. If this happens, we’ll let your customers know the most current situation about their furniture deliveries and keep in touch with them until their pieces are successfully delivered.
- Value-added final-mile delivery solutions: We provide exceptional deliveries along with additional services, including basic or complex assembly services, installation help, targeted deliveries, haul-aways and more.
Each situation is unique, so it’s probably not helpful to provide an average. Instead, when you partner with NXTPoint Logistics for last-mile furniture delivery, we’ll deliver your oversized furniture on your timetable and budget, with our technology continually providing real-time status information.
While the last mile of a company’s supply chain can be a relatively small portion of the total distance that furniture deliveries must cover, it can be one of the most challenging with the highest costs. Tight delivery windows, traffic congestion, unexpected route detours and more can complicate this portion of your supply chain — with each of these potential problems often occurring at a time when customer satisfaction is paramount and most appreciated. Experienced professionals at NXTPoint, however, can efficiently and cost-effectively address last-mile delivery problems in customized ways for your furniture company.
By sharing your specific needs, including your budget and timetable, our experts will design the best plan for your business. This includes but isn’t limited to the last-mile furniture delivery portion of your supply chain. To get started, please contact us.
Our experts are trained and experienced in handling the complexities that come along with last-mile deliveries. We also offer:
- More than a century of logistics experience
- The deep resources and wide reach of large logistics firms with the scalability and personal touch of smaller ones
- Specialized expertise and ability to respond quickly to market changes
- Robust, high-quality global partnerships
- World-class technology
Reach out to let us know what you need. You’ll benefit from our thoughtful listening and personalized program design that meets your unique requirements, timetable and budget as we serve as a positive extension of your brand.
