Customized Value-Added Final Mile Solutions
NXTPoint Logistics offers high-touch, value-added final mile delivery services such as basic or complex assembly, installation, room-of-choice delivery and haul-away of large, bulky products. We understand that successfully delivering and installing appliances, exercise equipment and furniture in a customer's home requires a well-coordinated and customer-centric process.
That’s where our people-powered, customer-driven approach comes into play. The first key to success is effective communication. From the start, we establish clear lines of communication with the customer, providing a detailed schedule for delivery and installation, as well as contact information for any inquiries or changes. Additionally, we ensure that the customer is well informed about the installation process, including any prerequisites or preparations they need to make. Finally, we make sure to provide updates up until the point of delivery to ensure the customer knows when to expect us. By focusing on people first, we deliver the best possible experience for the customer to ensure that your brand is reflected well.
Experience is Key
NXTPoint employs skilled, professional technicians who are highly trained experts in assembling and installing a wide range of big and bulky products. Our two-man delivery teams not only possess the technical knowledge to do the job well, but also have excellent customer service skills thanks to our qualification process for our delivery teams. We guarantee they will be in uniform, punctual, courteous, respectful and minimize the risk of damage or errors, ensuring a positive experience for the customer.
Details Matter
Attention to detail and quality assurance are essential for success. NXTPoint Logistics has rigorous quality control measures in place to inspect products before delivery and installation. This includes checking for any defects, damages or missing parts. Furthermore, our technicians will thoroughly test the products after installation to ensure they are functioning properly. By prioritizing communication and quality assurance, NXTPoint carefully delivers, installs and assembles your brand’s products in a customer's home or business, earning their trust and satisfaction.
Protecting Your Brand
When we deliver to your customer's home or business, protecting your brand is our priority. That is why NXTPoint acts as an extension of your brand and makes certain that the customer experience during this final mile delivery phase is a positive reflection on the brand you worked so hard to build.
A Satisfied Customer
“Our e-commerce store uses NXTPoint as one of our nationwide partners to deliver our refrigeration rental units. They are very easy to work with and always represent us to our customers in a courteous and professional manner. We are very pleased to work with them and look forward to many more successful years partnering with them.” – Joe O.
