Last Mile Delivery Services
When delivering heavy, bulky or oversized goods to your customer’s home or place of business a great experience is critical to maintaining your brand’s reputation. As your last mile carrier, NXTPoint Logistics operates as an extension of your team using highly skilled professionals who are dedicated to your company and handle each delivery with respect, care and efficiency. We pair this with the most innovative final mile technology in the industry to give enhanced visibility into the last mile delivery process, leading to a better customer experience.
From dedicated to multi-client hubs, we offer warehouse, distribution and last mile transportation solutions for B2C and B2B customers that fit your needs. Through a blend of owned assets and a highly vetted and trained delivery partner network, we give you scalable solutions throughout the US.
Complete Menu Of Last Mile Delivery & Logistics Services
Get complete visibility through each step of the buying and last mile journey with Synoptic, our proprietary last mile delivery tracking technology. Synoptic helps manage receipt and inventory of goods, delivery processes and any post-delivery needs through user-friendly technology. This means more efficient issue resolution, reduced customer service expense and a better customer experience.
Last Mile Delivery FAQs
The last mile delivery process, in many cases, is the final leg of the transportation of goods to an end consumer or business. It includes the shipping of items from their point of origin to a warehouse or distribution partner to then execute this last mile delivery service. Last mile delivery can include special services such as inside delivery, assembly, installation or debris removal depending on service level, however, all last mile deliveries have a driver team providing customer service while representing your brand.
At NXTPoint, our customers get consistency in this process with our expertise in heavy goods delivery including furniture, mattresses, appliances, exercise equipment and other commodities that may require special handling. Above all, NXTPoint Logistics understands we are your brand’s customer experience resource and delivers an exceptional customer experience at every stage of the process.
Last mile delivery is a dynamic service that can be customized to a customer need. NXTPoint understands that last mile delivery is not a “one size fits all” type service and customer requirements vary. We take consideration to point of origin, warehousing needs, destination and specialized services when building a program for you. With a variety of service levels, NXTPoint Logistics offers a pricing program that meets your needs.
Last mile delivery tracking is used to communicate with customers and their consumers about when products will be delivered. While many last mile delivery companies offer some level of technology, NXTPoint’s proprietary Synoptic technology offers more visibility into the home delivery process and faster issue resolution, resulting in an increase in customer satisfaction and reduced customer service expense.
NXTPoint offers a variety of services from comingled or multi-client solutions to dedicated services to best meet our customer’s needs. NXTPoint Logistics’ robust combination of owned assets and partner delivery network gives our customers the ability to plug into existing freight flows with other like commodity customers, while our best-in-class recruiting and driver retention programs make the assembly of a dedicated final mile delivery fleet configurable to each individual client.