NXTPoint Logistics Leaders
Michelle Bailey
Chief Operating Officer
With nearly 20 years of experience in the home delivery industry, including time with NonStop Delivery, Estes Forwarding Worldwide and Need It Now Delivers, Michelle brings a wealth of experience and expertise to NXTPoint Logistics. She has spearheaded numerous initiatives to transform home delivery operations, resulting in increased efficiency, customer satisfaction, and significant business expansion. Her expertise in optimizing supply chain processes, implementing innovative technologies, and fostering a customer-centric approach are invaluable as NXTPoint expands and enhances home delivery services.
As COO, Michelle oversees all aspects of the home delivery business, including capacity planning, fleet management, customer experience, and operational efficiency. Her main goal is to ensure that NXTPoint provides exceptional customer service and positions the business to scale with growth objectives.
Mark Frazier
Chief Commercial Officer
Mark is accountable for developing and implementing a comprehensive business development and account management strategy across all of NXTPoint’s service offerings. With his deep industry knowledge and exceptional business acumen, Mark has excelled in this role and brings significant value to the organization.
Throughout his 10+ year tenure with the organization, Mark has proven himself to be an exceptional leader, fostering a culture of collaboration, innovation, and excellence within his team. His ability to identify opportunities, forge strategic alliances, and deliver results has been instrumental in positioning NXTPoint as a leader in the 3PL space.
Trish St. John
Senior Vice President, EHS & Quality Assurance
Trish is a Compliance leader with two decades of experience managing risk, regulatory affairs, and quality assurance. Her ability to implement robust safety and quality management systems while improving business performance has led to the successful growth of the EHS and Quality Assurance (EHSQ) programs. In her tenure, Trish has successfully led the oversight for all internal audit schemes and attained several key certifications for the business including ISO9001:2015 and the Global Food Safety Initiative.
Trish is certified as a DOT Hazardous Materials Instructor, OSHA 501 & 511 for General Industry, ISO9001 Lead Auditor and Governance Risk & Compliance (GRC) Auditor. She is extensively trained in emergency management, vulnerability threat assessments, risk analytics for natural disasters and risk intelligence collection.
Trish has a B.A. from the University of North Florida in Political Science & Public Administration and was awarded the Regional Director’s Conservation Award from U.S. Fish & Wildlife Service for Outstanding Contributions to Conservation in the Southeast Region.
Karla Cervantes
Senior Vice President, Accounting & Finance
Karla is responsible for leading the accounting division across the NXTPoint enterprise. With 25+ years of experience, Karla is a trusted leader who has held multiple roles throughout the company since joining in 2000, including Staff Accountant, Controller, and Director of Accounting across the household goods and logistics service offerings.
Karla oversees the financial, analysis, billing, and disbursements teams. Her focus is to ensure financial accuracy and adherence to policies and guidelines while driving efficiencies to better focus on the strategic financial goals of the enterprise. Karla looks to innovate while continually being agile and cares about the organization, customers, and clients.
Stacey Warner
Vice President, Innovation
Stacey is part of the next generation of leaders and has held roles in data analytics, information technology, document control, shipment distribution, container control, move coordination, customer service, and international operations. In her role, Stacey oversees the technology product development and implementation of logistics strategies to improve operational efficiency, improve quality, reduce cost, and enhance customer experience. Stacey also drives the delivery of key platforms that will maximize the business benefits of our technology investments across the NXTPoint Logistics enterprise.
She holds a Bachelor of Business Administration degree in education from the University of Florida and a Bachelor of Business degree in Transportation & Logistics from the University of North Florida.
Andrew Lockwood
Senior Director, Managed Logistics
Andrew oversees an operations team that manages a wide array of customers that utilize a variety of logistics services – both domestically and internationally. Andrew is passionate about the customer experience and process improvement – ensuring that each customer touch is a “value-add” to their supply chain.
With 10+ years of logistics and supply chain experience, Andrew taps into a background that spans warehousing and IT project management, site transitions, small business startups, supply chain solutioning, transportation optimization, and operations management. He also holds a Lean Six Sigma Black Belt (LSSBB) certification.
Alyssa Maxon
Director of Human Resources
Alyssa Maxon is a seasoned senior Human Resources leader and business partner with over 10 years’ experience across both private and public sectors. Alyssa has utilized her experience in various positions spanning Talent Development, Performance Management, Employee Relations, and Compensation, to drive positive change in the organizations where she has worked. Alyssa currently serves as the Director of Human Resources for the NXTPoint Logistics organization. In this role, in addition to her participation in planning and ensuring overall operations success, she provides strategic HR guidance to senior leadership members, drives organization-wide initiatives, and leads a team of HR professionals that are responsible for supporting managers and employees.
Alyssa graduated from the University of Texas at Dallas with a Bachelor of Science degree in Business Administration and has been involved in a variety of professional HR groups throughout her career.
Randy Bruce
Marketing Director
Randy is a dynamic marketing professional with over a decade of logistics industry experience. His passion lies in crafting exceptional customer experiences and driving profitable revenue through seamlessly integrated campaigns. At NXTPoint Logistics, Randy spearheads branding, communications, marketing, PR, and content strategies.
Randy has been with the organization for 11+ years and holds a B.A. in Comparative Literature from Hamilton College. He brings a unique perspective cultivated during his tenure with global brands like Red Bull and Billabong.
