White Glove Delivery
At NXTPoint Logistics, we provide full-service white glove delivery for oversized goods, including furniture, mattresses, appliances, exercise equipment, electronics and more. Our broad menu of white glove delivery services gives you the ability to choose exactly what’s right for your customers, with options for inspection, assembly, deluxing, removals and more.
Through our proprietary Synoptic visibility technology — or your system of choice — customers get a full view of the delivery process, from warehouse departure to final delivery, providing more control over last mile deliveries. End customers get a better experience thanks to real-time exception management, digital signature confirmation and in-depth assembly instructions to ensure our teams are always prepared. All our delivery teams also receive hands-on training, so your customers will always be met with professionals who have the tools, skills and knowledge to properly handle and assemble oversized products.
- Delivery to the room of the customer’s choice, with optional value-add services including basic or complex assembly, packaging removal, deluxing, old item removal and minor furniture repair
- Optional pre-delivery fit surveys (as needed) to ensure products can be delivered on time, in full on the first attempt
- Photo documentation of proper attire and equipment on the morning of delivery
- Flexible delivery window
- Signature required
- Real-time delivery tracking
Contact our experts to learn how our people-powered, customer-driven approach to final mile delivery can elevate the delivery experience for your customers.
The NXTPoint Advantage
Comprehensive White Glove Delivery Services
- Deluxing
- Furniture repair
- Removal/swap
- Reverse logistics
- Exception management
- Dedicated contact center for customer service and rapid resolution
Faster Issue Resolution for White Glove Final Mile Delivery
Through our Synoptic technology, NXTPoint provides more control over your last mile white glove deliveries by making it easy to see exactly where products are and when they’ve been successfully delivered. By tracking the process in real time, we are able to create a seamless delivery process on the very first attempt. However, when unexpected issues arise that are out of our control, Synoptic helps us to track, monitor and resolve them in a fraction of the time that it takes other final mile delivery companies. This leads to faster resolutions and a better overall customer experience.
People Powered. Customer Driven.
Whether it’s a white glove furniture delivery, assembly of new exercise equipment or delivery and removal of a mattress, our professionals understand that their service is a reflection of your brand every time they enter a customer’s home or place of business. That’s why we hire only the best personnel and train them in the proper techniques for handling high-value items, as well as the equally important aspects of customer service and soft skills to ensure your brand is well represented through the last mile delivery process. In fact, we adhere to the highest standards and are trusted by some of the most well-known retail brands in the world for our ability to excel with every delivery.
Expert Last-Mile Assembly
Professional last-mile assembly is critical to a positive customer experience. At NXTPoint Logistics, we provide in-depth training and assistance to ensure our delivery teams know exactly how to assemble each product — whether it is a basic or complex project. Our proprietary technology helps better prepare our teams for each final mile delivery and assembly, and our hands-on training program, NXTPoint University, ensures that our customers are met with professionals who have the tools, skills and knowledge to properly assemble oversized items. We also offer specialized threshold delivery services to meet varying customer expectations at the final point of delivery.
White Glove Delivery FAQs
White glove delivery of oversized goods can include assembly, installation, deluxing, furniture repair, removals and reverse logistics of products like furniture, mattresses, appliances, exercise equipment and electronics.
Yes, in addition to delivering packages inside the home or business, our team of experienced professionals provides white glove assembly service and installation for customers.
Yes, after seamless assembly and white glove installation, excess packaging material is removed for a hassle-free customer experience.
Yes, to best serve our customers we offer a variety of final mile delivery solutions based on their needs including to-the-door delivery, threshold delivery, and room of choice delivery.
