Making Last Mile Exception Management Exceptional
As a final mile delivery provider, the NXTPoint Logistics team makes every effort to ensure that shipments meet their estimated delivery dates and timelines. However, supply chain disruptions can still occur, and there may be instances where the ability to deliver on time is beyond everyone’s control. This could be due to customs delays, holidays, weather, damaged or missing labels, or even the customer not being home to accept the package.
However, being prepared for such events and responding to customers immediately when they do happen can greatly affect their experience and satisfaction with the retailer or brand.
Fortunately, a new generation of tech-driven exception management tools like our NXT Star platform reduces these pain points, improves visibility, enhances customer experiences and can save your business money.
Exception Management Services
In the intricate world of supply chain management, the efficiency of every link in the chain is pivotal. Just as a chain is only as strong as its weakest link, final mile delivery — including specialized services like threshold delivery — can make or break the entire process. This critical phase can face challenges and, if not handled correctly, can unravel the entire supply chain — eroding customer trust in the process. We excel in this dynamic phase and help businesses understand, prepare for and even try to prevent exceptions when possible.
Real-Time Responses
When it comes to knowing where your shipments are, nothing is more frustrating than being left in the dark. NXTPoint provides real-time responses and visibility into supply chain operations to make sure you — and your customers — know where your shipments are located throughout the process. Our high-tech Synoptic platform gives retailers real-time delivery tracking and dedicated support through on-call exceptions assistance, all accessible through a cutting-edge API.
Anticipating and Preventing Exceptions
While the team at NXTPoint always works hard to ensure that deliveries are made without a hitch, unexpected disruptions can cause delays or damage to shipments that are unavoidable. Our final mile experts have extensive experience in managing this critical link in the supply chain and will listen to better understand your business goals and objectives. We are proactive and use exception management technology to anticipate and adapt to disruptions before they become problems. Our solution empowers businesses to navigate these challenges seamlessly, ensuring timely deliveries and delighted customers — but when the unexpected does occur, we have a dedicated contact center to ensure that any issues are addressed immediately.
