Reverse Logistics Management
Reduce supply chain complexity and increase resilience by working with a single provider for your last-mile delivery services and reverse logistics solutions. Whether you need haul-away services or support with product returns, NXTPoint offers comprehensive programs tailored to your needs. We specialize in reverse logistics for oversized goods, including furniture, mattresses, appliances, exercise equipment, and electronics.
Moving excess product from the field to final disposal can be a complex process, requiring advanced reverse logistics technology to ensure everything is handled efficiently. That’s why NXTPoint developed Synoptic, our proprietary system built to streamline reverse logistics management—making it easier to track, process, and reroute returned items when haul-away or return services are needed. We offer environmentally responsible solutions, including repackaging of repurposable items and cost-saving alternatives like local inventory holding, helping reduce unnecessary shipping back to manufacturers or distribution centers. Additional specialized services like threshold delivery, room of choice delivery, technical installation, and white-glove delivery ensure every part of the process is handled with care.
The NXTPoint Advantage
Comprehensive Reverse Logistics
As part of our value-add services, NXTPoint offers a complete solution for your reverse logistics needs. Our reverse supply chain services include:
- Return to store or customer warehouse
- Storage in one of our owned or partner warehouses around the nation
- Disposal of items with options for recycling and environmentally friendly solutions
- Donation capabilities with management of the receipt for your financial benefit
More Visibility Into Reverse Logistics
At NXTPoint Logistics, we understand that visibility shouldn’t end after the final mile delivery. When unexpected issues arise, our proprietary Synoptic technology offers continued visibility into the reverse logistics process for faster issue resolution, resulting in increased customer satisfaction and reduced customer service expenses. Most supply chain management systems are designed for one-way transportation into a customer’s home or place of business. Synoptic is just as effective in providing insight into the removal and return of items as it is in their delivery.
Better Customer Experiences
If an order is unexpectedly damaged, canceled or incorrect, we understand how the removal and return of products can impact your customer’s experience. By operating as an extension of your team and using trained, highly skilled professionals to handle and manage shipments, we ensure better customer experiences and treat each reverse logistics request with respect, care and efficiency. Beyond proper removal techniques, our teams are trained on soft skills to improve the overall customer service experience, including greeting customers, taking care to leave each home or place of business as they found it, and ultimately delivering the highest level of service.
Reverse Logistics FAQs
Yes, we can haul away old or used products when delivering new products to your customers.
We offer several options when collecting returned products. We can store it locally in one of our over 100 warehouses around the nation, we can ship it back to your warehouse, we can send it directly to the manufacturer or we can dispose of the product. For furniture, we offer onsite minor repair services in many of our warehouses as well.
