Room of Choice Delivery
Because of our commitment to people-powered, customer-driven solutions, NXTPoint Logistics’ partners have peace of mind that we will provide an exceptional experience with every delivery. Our highly trained, two-person delivery teams carefully place furniture, appliances, electronics and other oversized goods into your consumer’s room of choice, offering flexibility to choose exactly where their products are delivered.
All our last-mile deliveries are supported by our innovative tracking and management technology, Synoptic, which gives you more control over the final mile process through increased visibility that leads to a better experience for your customers.
- Delivery to the room of consumer’s choice, including navigating stairs
- Flexible schedule window
- Point of delivery signature required
- Real-time delivery tracking
The NXTPoint Advantage
More Visibility into Room of Choice Final Mile Delivery
NXTPoint is dedicated to giving customers full visibility into every step of the final mile process. Our proprietary technology, Synoptic, gives customers instant insight into when room-of-choice deliveries are scheduled, in transit and complete. With Synoptic, customers also get faster issue resolution with real-time exception management, leading to greater customer satisfaction and reduced customer service expenses.
We Care for Your Customers
Because NXTPoint is people-powered and customer-driven, we make customer service a top priority. By operating as an extension of your team and using trained, highly skilled professionals, we are committed to proving exceptional customer experiences and handling each delivery with respect, care and efficiency. Backed by our parent company, Suddath®, we have 100+ years of experience in successfully and carefully completing deliveries in people’s homes and businesses. Beyond proper delivery techniques, our teams are trained on soft skills to improve the overall customer experience, including greeting customers, respecting each home or place of business, wearing proper attire and ultimately delivering the highest level of service.
Flexible Delivery Options
Give your customers stress-free delivery with the flexibility to select the most convenient room in their home or place of business to deliver oversized goods. At NXTPoint Logistics, we understand the challenges involved in delivering heavy, oversized goods, and many customers require assistance to safely move heavy items. By offering room-of-choice delivery, we can ensure products are safely and carefully delivered to the intended area of their home or business.
Room Of Choice Delivery FAQs
Room of choice delivery gives customers the option to select one room where last mile carriers can deliver oversized packages.
No, room of choice delivery does not include removal of packaging, assembly, or setup. Our white glove delivery offers an extended menu of services including assembly or installation, deluxing and removals.
Yes, using our proprietary Synoptic technology, we track and record all deliveries using customer signature for room of choice delivery.
Yes, a signature from someone 18 years or older is required at delivery.
