To-the-Door Last Mile Delivery
When delivering heavy or oversized goods, many companies offer little to no visibility into the process, resulting in poor customer experiences and missing or damaged items. At NXTPoint Logistics, we give you more control over delivery to the front door, driveway or porch of your consumer’s home or business through our Synoptic technology. Access real-time information at every stage of the last-mile delivery process, including consumer communication, photo delivery confirmation and exception management.
NXTPoint offers delivery options to anywhere in the U.S. through a blend of owned assets and a dependable partner network. Our experienced team of last-mile logistics experts handles each delivery with care and efficiency, ensuring products are safely delivered with options for to-the-door delivery with no appointment or signature needed.
Nationwide To-the-Door Delivery To Homes & Businesses
Nationwide Coverage
NXTPoint can deliver to any address in the U.S., thanks to our network of 35+ owned locations and vetted network of over 250 trained partners. We are equipped to meet high volume needs, with scalable last-mile carrier solutions that can support any volume, size or distance requirements.
Cutting-Edge Last Mile Technology
To support exceptional customer experiences, NXTPoint’s advanced Synoptic technology provides control and visibility into the last mile journey, enabling direct-to-customer communication and real-time tracking as packages reach your customer’s doorstep. Using our innovative final mile logistics technology, deliveries are managed via a personalized dashboard, making it simple to review scheduled deliveries, resolve issues, confirm destinations and universally track performance.
On-the-Spot Support
Despite a company’s best efforts, unexpected events can occur that are out of anyone’s control, disrupting last-mile delivery processes. When variables such as route congestion, weather events or other disruptions occur, our dedicated team of customer service experts is ready to handle the most complex situations quickly. Our last-mile delivery experts will immediately execute a solution, ensuring seamless communication between your team and the customer. When it comes to assisting customers, our goal is to provide a resolution at the first point of contact to minimize any impact on the customer experience.
To-The-Door Last Mile Delivery FAQs
To-the-door delivery is a contactless transportation of products from facility to the front entrance of a consumer’s home or place of business.
Through our proprietary last mile technology, Synoptic, packages can be tracked and managed in transit. Upon delivery, photo confirmation is uploaded into Synoptic and the customer is alerted with a notification confirming the destination, time and specific location.
One of the best features of Synoptic is real-time, visible access into the last-mile journey. At drop-off, the transporter takes a photo of the package and instantly uploads it to your personalized dashboard.
Yes, to best serve our customers we offer a variety of final mile delivery solutions based on our client’s needs including threshold delivery, room of choice delivery and white glove delivery services.
